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Privacy Policy

Last Updated: October 2026

FH EMPIRE respects the privacy of its customers and is committed to protecting the personal information provided while using our website and services.

1. Information We Collect

When you place an order, submit a request, or contact FH EMPIRE, we may collect information such as:

• Your name
• WhatsApp/contact number
• Service-related account or user ID
• Order and transaction information
• Payment method and payment confirmation details
• Information you voluntarily provide when contacting us

2. How We Use Your Information

Information collected by FH EMPIRE may be used to process and complete orders, verify payments, provide requested services, communicate with customers, provide customer support, maintain transaction records, and improve our services.

3. Payment Information

Payments may be processed through third-party banks, wallets, payment gateways, or payment service providers. FH EMPIRE does not intentionally collect or store customers' card PINs, banking passwords, wallet PINs, or other confidential payment credentials.

4. Sharing of Information

We do not sell or rent customers' personal information. Information may only be shared when reasonably necessary to process a requested service, complete a payment, comply with applicable legal requirements, prevent fraud, or work with service providers involved in fulfilling an order.

5. Data Security

FH EMPIRE takes reasonable measures to protect customer information. However, no internet-based system or electronic transmission method can be guaranteed to be completely secure.

6. Third-Party Services

Our website or services may use or link to third-party platforms, payment providers, applications, or websites. Their processing of information is subject to their own terms and privacy policies.

7. Data Retention

Order and transaction information may be retained for a reasonable period where necessary for customer support, transaction records, dispute handling, fraud prevention, accounting, or legal and regulatory requirements.

8. Customer Requests

Customers may contact FH EMPIRE if they have questions about personal information associated with their orders or wish to request correction of inaccurate information, subject to applicable record-keeping requirements.

9. Changes to This Policy

FH EMPIRE may update this Privacy Policy when our services, website, payment methods, or applicable requirements change. The latest version will be published on this page.