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Shipping & Service Policy

Last Updated: October 2026

FH EMPIRE provides primarily digital products and online services. This policy explains how our digital services and, where applicable, physical products are delivered to customers.

1. Digital Service Delivery

Digital products and services, including coins, top-ups, digital items, account-related services, graphic design, and other online services, do not require physical shipping. They are delivered electronically or completed using the information provided by the customer.

2. Payment Verification

Processing of an order normally begins after successful payment confirmation. In some cases, FH EMPIRE may request additional payment or order information where reasonably required to verify a transaction before providing the service.

3. Customer Information

Customers must provide accurate information required for the selected service, such as account ID, username, contact number, or other relevant details. Incorrect or incomplete information may cause a delay or prevent successful delivery.

4. Processing & Delivery Time

Delivery and processing times vary depending on the selected service, payment verification, availability, order volume, third-party platform availability, and any additional information required from the customer.

Where a specific delivery or completion time is provided for a service, it should be treated as an estimated processing time unless explicitly stated otherwise.

5. Order Confirmation

Customers may receive an Order ID or other confirmation after submitting an order. Customers should keep this information available when contacting FH EMPIRE regarding an order.

6. Delayed Services

If an order is delayed due to payment verification, technical issues, third-party platform availability, or another service dependency, FH EMPIRE will make reasonable efforts to complete the order or provide an appropriate resolution.

7. Physical Product Shipping

If FH EMPIRE offers a physical product, the applicable shipping method, delivery charges, estimated delivery time, and other relevant conditions may be communicated with the product or during the order process.

Physical delivery times may vary depending on the customer's location, courier availability, public holidays, and other circumstances outside FH EMPIRE's direct control.

8. Service Availability

Certain services depend on third-party platforms or providers. Temporary maintenance, restrictions, technical problems, or changes made by those providers may affect processing or availability.

9. Order Support

Customers experiencing a delivery or service issue should contact FH EMPIRE through our official customer support channel and provide their Order ID and relevant order information.